SUPPORT CENTER

PRIVACY STATEMENT

We take your privacy seriously, and this privacy statement explains how www.btlatch.com (collectively, “we,” “us,” or “our”) collects, uses, shares, and processes your information.

Collection and Use of Personal Data

Personal data refers to information that can be used to directly or indirectly identify you. It includes both personal information you provide to us and anonymous data linked to such information. Personal data does not include information that has been anonymized in a way that makes it impossible to identify you.

Promoting Safety and Security

We comply with the principles of legality, legitimacy, and transparency, using and processing the minimal amount of data within a limited scope of purpose. Technical and administrative measures are implemented to protect the data. Personal data is used to verify accounts, monitor for fraud, and ensure safety. This processing is based on our legitimate interest in ensuring the security of our services.

What Personal Data We Collect:

1. Data You Provide:

We collect personal data when you interact with us, such as when you create an account, contact us, participate in surveys, or use online help tools. For purchases, we collect payment data, billing, shipping, and contact details.

2. Data About the Use of Our Services and Products:

We collect information about the devices you use to access our services, including device identifiers, IP addresses, operating systems, and browsing information.

How We Use Your Personal Data:

1. Providing, Improving, and Developing Our Products and Services:

We use personal data for business operations such as research and data analysis. For promotional activities like contests, your data may be used to administer these programs.

2. Communicating with You:

With your consent, we may send marketing communications, inform you about updates, and respond to your inquiries. If you no longer wish to receive communications, please contact us to opt-out.

Use of Cookies:

We use cookies and similar technologies to offer and improve our services, including personalizing content and understanding user behavior.

Disclosure of Personal Data:

We may share personal data with strategic partners or affiliates solely to provide or improve our services. We will not share your data with third parties for their marketing purposes without your express consent.

Data Security and Retention:

We use reasonable security measures to protect your data and will retain it for as long as necessary to fulfill the purposes outlined in this statement.

Changes to This Privacy Statement:

We may update this privacy statement as needed. Continued use of our services after changes means you accept the revised terms. For any questions or concerns, contact us at info@btlatch.com.

This version has been customized for BT Latch. The email contact has been updated to info@btlatch.com, and all references have been adapted to reflect our services and policies. If you need further modifications or additional details, feel free to reach out!